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HELM Control Panel Features

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Add/Remove Packages

Customers are not just associated with a single package. Within Helm, a customer can purchase as many packages as they like.

Add/Remove Domains

Since a customer can hold more than one domain within the single account, the added ability to just remove a domain from a package and replace with a new one is a well sought after feature for customers.

Add/Remove Domain Registrations

Domain registrations are kept separately from the hosted domains. This allows a customer to register domains through their reseller, or resellers to register domains through their admin without having to setup the domain on the system first.

Add/Remove Additional Features

At any time customers can add and cancel additional features such as web statistics, databases and much more. You can also purchase Extra Features (if offered) to add on to your package. These can range from extra bandwidth and extra domains to more POP3 accounts. Your package is therefore extremely flexible in terms of what can be added and offered, and has almost unlimited scope for future additions.


As a customer you are capable of viewing outstanding bills, settling bills online where appropriate or viewing previous invoices.

Internal Messaging

Customers can view internal messages from their reseller or the administrators. Messages are marked as 'Read' as soon as they are viewed so that a customer can see messages that they have not read before. Helm will also alert you when you sign in if you have any unread messages.

Manage Email Accounts

Super acounts and customers can add, update and remove email accounts (POP3 accounts). The number of email accounts available for a domain is set at the package level. This means if a customer's package has more than one domain, the number of email accounts are distributed among all the domains.

Manage Email Forwarding

Super acounts and customers can add, update and remove email forwarders. Like email accounts, email forwarders can be controlled from admin or customer accounts.

Manage MRAs

MRAs (Multi-Recipient Addresses) allow a customer to setup an address that will forward to one or more email addresses. An administrator can restrict the maximum number of recipients to ensure this feature is less likely to be used as a mail list. This feature is dependant on the email server software installed.

Manage FTP Accounts

Admin and customers can add, update and remove FTP accounts. FTP accounts can be set to have specific read and write permissions. This means a read-only or write-only FTP account can be created at any time.

Manage ODBC DSNs

Admin and customers can add, update and remove ODBC DSNs for MS Access, MS Excel, MySQL (where appropriate) and MS SQL (where appropriate). Because all database management is controlled by Helm, adding ODBC DSNs is very much straightforward. In many cases adding a new DSN is as simple as typing the name of the DSN and selecting the database from a list available to the customer.

Manage Sub-Domains

Sub-domains allow users to use full host names to access subfolders within their accounts, such as forums.mydomain.com. This is a great alternative when the customer doesn't need email etc for the sub-domain, but just needs it for a few webpages or files.

Manage Domain Aliases

Domain aliases will allow a customer to have additional domains that map their website and email for another domain. This is also a great way of arranging a way for a customer to test out a set up before a domain is pointing to the servers.

Manage Shared SSL

You can set up shared SSL accounts for the customers’ domains. This will allow customers to provide their own scripts and ensure that they are communicated with securely when using credit card payment forms, or when downloading confidential information.

File Manager

Helm provides a file manager that allows a customer to access all of their disk space. They can browse, create, edit and move folders and documents for their domain. This even includes a WYSIWYG editor at no extra cost.

Database Manager

This feature provides a quick overview of the databases that are installed for a domain. You can upload Access databases for your domain and, if offered, MySQL and MS SQL Server databases. This feature is planned to be extended in the future to encompass full database management online.

DNS Zone Editor

Helm lets you configure custom global DNS zone records that will be added to all domains set up under an account. This means that you don’t have to add DNS entries in every domain for services that you offer (such as statistics and access to Helm).

Manage MIME Types

Admin and customers can add, update and remove MIME types. This allows a customer to add additional services such as WAP, should this not be provided by default.


Keep an eye on web site traffic generated by the domains set up in your control panel, via at-a-glance charts which cover 24 hour and 30-day periods.

Manage Your Details

Helm lets you amend your personal details at the click of a button. Change your email address in one place, and any notifications from resellers will get sent to it without the need for changing the address in multiple places.

Custom Error Pages

Helm lets you specify Custom Error pages for your domains, instead of being directed to the default error pages (such as “Page cannot be found”). This lets you integrate your own error pages that are themed alongside your domain.

FrontPage Extensions

If offered, you may have the ability to install FrontPage Extensions on your domain, which allow you to use FrontPage to publish to your domain.