Frequently Asked Questions
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 How
long after I order will it take for my account to be setup?WebSG.Net provisions all orders under twelve hours maximum upon payment received. normally it is less than six hours. |
| How
long does my domain to be valid for visit? That depends. if your domain is new registered, normally it is fast. less than two hours. otherwise, it may needs around 12 hours to let DNS servsrs to refresh your old records. |
| Can
I get a refund if I am not happy with services? WebSG.Net offers a serven day free trial, if you cancel within this period you will get full refund. after first week, the amount for refund is based on yours usage round the month. no refund for domain registration.However, this seven days trial policy only apply to yearly payment and above. |
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Can I store MP3s and videos in my storage space? That depends, if you're the copyright holder to the content in the files, then yes you can. However if they're copyrighted by someone else then you can't do so without a copyright wavier. |
| Can
I store unlicensed anime in my storage space? Absolutely not, unless you have a copyright wavier. We respect the copyrights of every nation, and anime regardless of being licensed in United States or not is an intellectual property of someone else. |
| What
methods of payment does websg accept? We accepts Visa, MasterCard and Discover credit/debit cards, and we also accept check/ bank transfer. for details, please visit how to pay section. |
| What
kind of servers will my shared account be hosted on? All our shared hosting servers are at least a minimum of Dual XEON 2.66 GHz machines, with anywhere from 1 GB to 4 GB of RAM. |
| What
ASP components are installed on your Windows 2003 servers? Currently our Windows 2003 servers have the following components:
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| Can
WebSG.Net migrate my website for me? Usually yes we can, however we recommend that you contact our sales department beforehand to determine a migration strategy. |
| What
is your DNS servers name and ip? Windows 2003 Plans DNS servers --1: ns1.websg.net 216.176.190.42 ns2.websg.net 216.176.190.166
Windows 2003 Plans DNS servers --2: Linux Plans DNS servers: |
If you have any further questions, please feel free to contact us!
